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Frequently Asked Questions

Our FAQ section is designed to give you the answers to all the questions so that you can have an enjoyable jewellery buying experience with us.


About ARAANZ

Who are we?

We are associated with one of India’s largest Jewellery retailers, popularly known worldwide by the brand name of TribhovandasBhimji Zaveri. Established in the year 1864, at that time TBZD was in the manufacturing of silver ornaments only. But, today, with lots of hard work and dedication, Tribhovandas Bhimji Zaveri has become of the most popular and renowned jewellery brands of India.     

Where are your Jewellery stores located?
How is ARAANZ different from other online Jewellery brands?



Jewellery

Is my Jewellery certified?
Do you sell conflict free diamonds on your website? 
What are the 4C’s –cut, color, clarity and carat weight relating to diamond quality?
Is it important that my Jewellery should be accompanied with a certificate?
 If I lost my original Jewellery certificate, can I get a duplicate certificate? 
How will my Jewellery be packaged?
Can I know about the Jewellery collection of ARAANZ?
Your Gold and Diamond Jewellery includes which products?
Do items such as Mangalsutra and Pendants come with the Gold Chain as shown in the picture?
What if I don’t know my Ring size? How does ARAANZ help?
How do I care for my diamond?



Making an Online Purchase

How can I place my order online?
How do I know about my order confirmation?
How can I cancel my order?
How can I track my order?



Payment

What are the payment modes for an ARAANZ Purchase?
Is it safe to pay online via credit/debit card?



Delivery

What is the estimated delivery timeline of ARAANZ?
Do you deliver products to my location?
Can I track my order?



Shipping

Are there any shipping charges?
Is my product safe?
Can I change my shipping address?
Does ARAANZ ship internationally?



Refund and Exchange

What is your 15 day refund policy ?
How can I return my product/s within 15 days?
Is in-store pickup available for items purchased on araanzjewels.com ?
What should I bring to the store when I pick up an item I purchased online?



Reverse  Pickup

If I am unhappy with the product for any reason, and I wish to return it, what is the process?