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Shipping, Transit Insurance & Delivery

  • At the time of placing the order, the Member shall state the full name of the recipient as stated in his / her (recipient's) government approved photo identification.
  • Shipping time is 2-4 business days for "Available in Stock" items and 10 business days otherwise.
  • At the point of delivery the recipient shall collect the product, by furnishing any one of the following government approved photo identification card:
    • Ration Card (should be issued in the name of the Member/ recipient)
    • Drivers License
    • Permanent Account Number-PAN Card
    • Voters Identification Card, OR
    • Passport
  • After the ordered product has been packaged, it will be shipped and delivered free via our courier partner, BVC Logistics or any other courier in the sole discretion of Araanz.
  • Delivery shall be made by Araanz / courier agent only after the photo and the name of the recipient is verified and confirmed by them. To ensure safe and secure delivery of the package the details of the government photo identification will be noted. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification.
  • In case the Member wants any other person to receive the delivery on his behalf he / she need to specify details of the same at the point of ordering. All items shall be delivered directly to such person and under no circumstances whatsoever the Member cannot change the recipient details after the order is processed.
  • All shipping charges and other local charges shall be borne by Araanz. Recipient accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. The recipient receives the delivery also has the option to open the package and check its contents prior to accepting the delivery or signing the delivery receipt. They shall not accept deliveries, where they find that the box is empty or the contents are damaged or the contents are not in accordance with the order placed.
  • The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with Araanz. Araanz is not liable to the Customer/ recipient for any refund/ replacement, under any circumstance, for any subsequent complaints with respect to such deliveries.
  • If the recipient is not available at the time of delivery, Araanz / courier agent shall make three attempts to try and deliver the item before returning the same to Araanz. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member.
  • Assurance for delivery made by Araanz is subject to the terms and conditions of the courier company. Any inconsistency/ errors in name or address will result in non delivery of the product.
  • The only transit insurance shall be provided by Araanz and it shall be valid only up to the time of acceptance of delivery.